Bridepower FAQs

Many bridal manufacturers require their retailers to buy a minimum number of pieces to be used as showroom items, also known as “samples”. These gowns come in a variety of sizes and may have been tried on several times or not at all depending on the store. While these gowns have not been worn in a wedding or altered they may have some small imperfections, surface dirt, or require small repairs from being tried on which is why we are able to offer them at up to 80% off their original retail prices.

bridepower.com works in collaboration with a network of upscale bridal retailers and manufacturers who have excess inventory for a variety of reasons. This inventory is usually showroom items or samples. bridepower.com can therefore provide its brides with the largest selection of high-end designer gowns at heavily discounted prices.

We are continuously buying and selling sample gowns so our inventory changes frequently. We update our website weekly with new gowns and remove what has sold immediately after purchase. This means if you see a gown you like and have questions call us at 800-831-8697. Don’t let the gown of your dreams get away!

“In stock” indicates whether the gown is currently available and on the floor at our Watertown store. If it states “No longer available”, we do not have this gown currently, but may receive it again in a future shipment. If you are sure you want that gown, use our Gown Notifier feature. If this gown should come in again, we can notify you. If you have questions about the dress, use the inquiry button on the gown details page.

If a designer is not listed on our site under the designer drop down we do not carry that particular designer.

The condition of a sample will vary from gown to gown. Samples that have been tried on may have some surface dirt or need minor repairs. To find the condition on a particular gown call us at 800-831-8697 or email us.

Wedding gowns run small. So for example, if you are a size 10 in a regular dress you are likely to be a size 12 or 14 in a wedding gown. The general rule to finding your bridal size is to add one to two sizes to your normal street clothing size. If you have any questions about our inventory and alterations please Ask Us or call us at 1-866-THE-GOWN.

Generally, gowns can be sized down a few sizes by a qualified wedding gown seamstress. If there is a specific gown you are interested in and you have questions regarding alterations, please email us and we’ll be happy to help! Many gowns can also be altered up slightly by a professional bridal seamstress. It does depend on the gown and designer; so if there is a gown that you are concerned about the sizing for, please ask us for more information. A qualified wedding gown seamstress/tailor in your local area should perform any alterations.

YES!!!! Simply select the gown you wish to purchase, add it to your shopping cart, and proceed to checkout. For  assistance with the purchasing process call us at 800-831-8697.

Click here to view our entire online return policy.

Standard shipping: Via UPS Ground, Signature Required.Gowns priced at or below $999 are ready to ship within 2-7 days of purchase. Gowns above $1000 may be dry cleaned or repaired during preparation and this process may take up to 4 weeks, usually sooner. Once ready gown ships between 1-7 business days.
Expedited shipping: Via USPS. Gowns priced at or below $999 will be rush shipped within 1-4 days of purchase. Shipping time is 1 day. Gowns priced above $1000 may be dry cleaned or repaired during preparation and this process may take up to 4 weeks, usually sooner. Once ready, ship time is 1 day.
Accessories generally ship within 1 week except for “InStore at VOWS” items which are custom ordered and can take up to 12 weeks.
Bridesmaids generally ship in 12-14 weeks unless otherwise noted. Please contact us for rush orders.
If you have any questions about shipping times on a particular item, please call us at 800-831-8697.

Yes, we ship internationally! Different shipping rates and sales policies may apply. For security purposes, we may ask for additional information before we can process your order. See shopping cart for detailed shipping costs. Please send an email to consultant@bridepower.com with any questions.

Customs, Duties, and Taxes:

Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. In the event of returning goods on which duty has been paid, if you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.

We ship all of our gowns in corrugated boxes. Inside the gown will be in a clear plastic garment zip up bag with a white garment cover bag on top. Please be careful when opening the box so that you do not cut into the garment bags or the gown itself. Packages are always signature required and will ship either UPS ground or USPS for overnight and international shipments. Packages are fully insured for the purchase price.

Click here to view our entire online return policy.

Maybe We Can!! Click here