What is a sample gown?
Where does bridepower.com get its inventory?
How often does bridepower.com get new inventory?
What does “out of stock” mean?
What if I do not see the designer I am interested in listed under designers?
What condition are your sample gowns in?
How does bridal sizing run?
How many sizes can a gown be altered?
Can I purchase a gown on bridepower.com?
What is the return policy for gowns purchased on bridepower.com?
How long will it take for my item to arrive?
Expedited shipping: Via USPS. Gowns priced at or below $999 will be rush shipped within 1-4 days of purchase. Shipping time is 1 day. Gowns priced above $1000 may be dry cleaned or repaired during preparation and this process may take up to 4 weeks, usually sooner. Once ready, ship time is 1 day.
Accessories generally ship within 1 week except for “InStore at VOWS” items which are custom ordered and can take up to 12 weeks.
Bridesmaids generally ship in 12-14 weeks unless otherwise noted. Please contact us for rush orders.
If you have any questions about shipping times on a particular item, please call us at 800-831-8697.
Do you ship internationally?
Yes, we ship internationally! Different shipping rates and sales policies may apply. For security purposes, we may ask for additional information before we can process your order. See shopping cart for detailed shipping costs. Please send an email to firstname.lastname@example.org with any questions.
Customs, Duties, and Taxes:
Please note: It is a legal requirement that we declare the full value of the goods on all packages destined outside the European Union, and shipments may be subject to import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; unfortunately we have no control over these charges and cannot predict what they may be. In the event of returning goods on which duty has been paid, if you have paid import duty for goods received, and subsequently return the goods to us, it should be possible for you to claim a refund of duties from your local Customs authority. To do this, you will need to show them proof of duty paid and proof of export (e.g. certificate of posting) when claiming your refund.